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Frequently Asked Questions
1) How do I topup my SMS account?
2) Do I need to pay when I sign up as a new member?
3) How do I send a FREE SMS?
4) Can I send SMS using my mobile phone with the SMS credits I have in my account?
5) How long will it take to send an SMS?
6) Will the recipient be charged for receiving the SMS?
7) Will the recipient see my number on the SMS?
8) How do I check my EZPay.SG account balance?
9) How do I check my EZPay.SG Free SMS balance?
10) How do I track my SMS delivery status?
11) Can I use the SMS service with my own program / software?
1) How do I topup my SMS account?
There are 2 methods to top up your account. You can topup:
1) Via eNets Internet Banking
After logging in, go to Top Up My Account.
There is a transaction fee of minimum $1 or 5% of the top up amount (whichever is higher) or
2) Via AXS Stations
Using ATM Card from DBS, POSB, Citibank, OCBC Bank, Standard Chartered, UOB or May Bank
Go to any AXS Station -> Top-Up -> EZPay.SG -> Top Up Account (There is a flat transaction fee of $0.70 irregardless of top up amount.)
2) Do I need to pay when I sign up as a new member?
Online registration is absolutely FREE. There is no fees involved.
At the same time, each new member is entitled to 100 free SMS.
Terms & conditions apply.
3) How do I send a FREE SMS?
After logging in, go to SMS Service > Quick SMS to send a FREE SMS.
4) Can I send SMS using my mobile phone with the SMS credits I have in my account?
No you can't. SMS credits is valid for sending SMS via http://onlinesms.ezpay.com.sg only.
5) How long will it take to send an SMS?
Normally, it will take less than 10 secs for the recipient to receive the sms. However, the delivery speed is based on the respective telco's traffic situation.
6) Will the recipient be charged for receiving the SMS?
No. Receiving sms sent via http://onlinesms.ezpay.com.sg is absolutely FREE.
7) Will the recipient see my number on the SMS?
If you choose your mobile number to be displayed on the SMS, the recipient will see your mobile number on the SMS and the recipient can directly reply to the SMS and you will receive the reply on your mobile. If you choose to display a SMS Name, eg. your company name, on the sms, the recipient will see the SMS Name instead of your mobile number.
8) How do I check my EZ SMS account balance?
After logging in, go to My Account Information > Check Balance
9) How do I check my EZ SMS Free SMS balance?
After logging in, go to My Account Information > My Free SMS Balance
10) How do I track my SMS delivery status?
After logging in, go to SMS Services > SMS Outbox
11) Can I use the SMS service with my own program / software?
Yes you can. We have an API specially designed for you to integrate with your own program / software. Call us at (65)6343 1895 or email us at sales@ezpay.com.sg for further enquiries.
Got A Question?
Call us at 65-63431895 or
email us at sales@ezpay.com.sg !